Refund and Returns Policy

Introduction

At Logence India LLP, we strive to ensure that our customers are fully satisfied with their purchases. This Return and Refund Policy outlines the conditions under which returns and refunds will be accepted.

Return Policy

Press-On Nails

Due to hygienic reasons, we do not accept returns or provide refunds for press-on nails unless the product is damaged or missing at the time of delivery.

Other Cosmetic Products

For other cosmetic products, we accept returns under the following conditions:

•The product must be unused and in its original packaging.

•The return request must be made within 2 days of delivery.

•A receipt or proof of purchase is required for all returns.

Damaged or Missing Products

If you receive a damaged or missing product, please follow these steps:

1.Unboxing Video: Record an unboxing video at the time of opening the package. This video must clearly show the package and the condition of the product inside.

2.Notify Us: Contact us within 48 hours of delivery by emailing [email protected]. Include the unboxing video and a description of the issue.

3.Review: Our team will review your claim and, if approved, will initiate the refund process.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10-15 working days to the original method of payment.

Non-Refundable Items

•Gift cards

•Sale items

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

For any questions regarding returns and refunds, please contact us at:

•Email: [email protected]

•Address: Kalikapur, Bangalpur, bangalpur, Howrah, India 711303

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly.

Feel free to review this policy and let me know if any adjustments or additional details are needed.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to we will arrange pickup through our courier partner.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.